Працював в 4 компаніях   8 років 6 місяців

Краса / Фітнес / Спорт, Фінансові послуги, Послуги для бізнесу - інше

Head of sales

Everad

Краса / Фітнес / Спорт

3 роки 3 місяці

05.2023 - 07.2026

  • Planning and organizing the sales department’s operations
  • Developing sales strategies and commercial policies
  • Establishing business relationships with key clients
  • Managing a team of sales managers
  • Analyzing the market situation and competitive environment
  • Monitoring and overseeing the fulfillment of sales plans
  • Organizing staff training and development
  • Participating in the development and launch of new products
  • Preparing reports and analyzing sales performance
  • Setting sales plans and quotas

Client Operations Manager

Forex Club

Фінансові послуги

11 місяців

06.2022 - 04.2023

  • Negotiating with clients
  • Supporting existing clients
  • Attracting new clients
  • Scheduling meetings
  • Reporting to management
  • Analyzing client needs
  • Expanding the client base
  • Analyzing financial markets

Achievements

  • Increase in average order value by
  • +7%Improvement in LTV by +5%
  • Improvement in conversion rate by +12%

Team leader

1CallCenter

Послуги для бізнесу - інше

3 роки 3 місяці

03.2019 - 05.2022

  • Developing and implementing a “realistic” sales plan
  • Increasing sales volume
  • Meeting established targets
  • Setting goals and objectives for each individual employee
  • Monitoring the quality of key KPI performance
  • Conducting management activities: group and individual training sessions, feedback sessions, and one-on-one meetings
  • Organizing and conducting corporate events and team-building activities
  • Training managers on new niches/offers
  • Auditing sales calls followed by analysis using a checklist
  • Monitoring discipline and attendance
  • Periodic on-duty shifts, including monitoring traffic handling, reconciling complaints, and working with the back office
  • Creating/modifying sales scripts
  • Exploring methods for expanding the customer base (arbitrage).
    Achievements:
  • Ranked #1 in the CIS region within 7 months
  • Top performance in priority niches
  • High project profitability due to a focus on buyouts

Sales manager

1CallCenter

Послуги для бізнесу - інше

1 рік 1 місяць

02.2018 - 02.2019

  • Handling hot leads;
  • Managing the CRM system;
  • Meeting KPIs;Meeting sales targets;
  • Adhering to company requirements regarding call quality;
    Achievements:
  • Increase the team's average check by +10%
  • Increase the team's performance by +5%
  • Over 5,000 sales;
  • Consistently exceeding sales targets;
  • High profitability for the company thanks to effective follow-up;

Ключова інформація

  • Sales Department Management — organizing the team’s work, setting goals, and monitoring the fulfillment of plans and KPIs.
  • Building and Developing the Sales Department — establishing the structure, policies, standards, and effective business processes.
  • Sales Planning — setting goals, developing sales plans, and breaking down metrics to each employee.
  • Managing KPIs and key performance indicators—analyzing conversion rates, average order value, revenue, margins, number of transactions, and other metrics.
  • Team motivation and development—creating a system of financial and non-financial incentives, increasing employee engagement and performance.
  • Mentoring and training managers—onboarding new employees, conducting training sessions, reviewing calls and deals, and developing sales skills.
  • Monitoring and improving sales effectiveness—identifying bottlenecks in the sales funnel and implementing solutions to increase conversion rates and revenue.
  • Sales funnel management—monitoring deal stages, forecasting results, and addressing lost deals at each stage.
  • Analytics and data-driven decision-making—working with reports, CRM systems, and key performance indicators to evaluate team performance.
  • Development and implementation of sales standards—creating scripts, guidelines, checklists, and uniform standards for communicating with customers.
  • Managing complex negotiations—conducting key negotiations, handling objections, and assisting managers in closing complex deals.
  • Recruiting and onboarding employees—participating in hiring, assessing competencies, and onboarding

Навчався в 1 закладі

Державний вищий навчальний заклад "Ужгородський національний університет"

Юриспруденція

2018

Володіє мовами

Англійська

середній

Курси, тренінги, сертифікати

NZT МАРКЕТАРИАНЕЦ 2.0

2025

NZT WORKSHOP

2024

Systematic Sales Department

2022

The course is designed for business owners and ROPs.It covered the following topics: Organizational effectiveness of the OP (job description, regulations, onboarding program, business processes, scripts, checklists); Sales Representative Roles (planning, task breakdown, monitoring, organization, motivation, training, analysis), etc.

The theoretical and practical material provided insight into how to build a systematic and profitable sales department and manage staff.

Федор Федорович

Team leader

Київ

1 500 $

28 років

повна зайнятість, неповна зайнятість

Характер роботи: віддалена робота

Активно шукає роботу

Остання активність 1 день тому