testing websites front end and back end

rest API testing

writing test cases, checklists

regression testing

reading logs

communication with the team, BA, customer, and PO

providing demo

Test ERP system Odoo

Write test documentation

Bug reporting

providing support to end customers, including troubleshooting;

first installation assistance;

starting using software;

remote access software;

Supported customers via email, phone, and live chat;

sharing my knowledge with colleagues by conducting trainings and tests ;

mentored new customer support representatives;

testing software and website;

communicating with developers ;

preparing faqs for internal and external use;

project manager for developing a client's personal cabinet, for internal and external use.

Team leed of support team

languages spoken with tourists include English, Ukrainian, Russian and Polish ;

writing self guide excursions for tourists;

help to book apartments, hotels etc .