— Conduct training and presentations on our products, new features, and motivational plans

— Facilitate onboarding for new partners

—Conduct comprehensive market research and competitor analysis to identify trends and opportunities for the casino. Develop strategic plans to enhance player engagement, loyalty, and retention, resulting in a 15% increase in player satisfaction within the first year.

— Creating macros and analyzing dialogue between support and client

—Ensuring the casino complies with all relevant gambling laws and regulations. Successfully navigating and adapting to changes in the regulatory environment.

—Customer Satisfaction: Implementing customer service initiatives to enhance overall customer satisfaction.Developing and maintaining programs that promote responsible gambling and address customer concerns.

—Employee Development: Building and leading a high-performing team.Implementing training programs to enhance staff skills and knowledge.

CRM - Intercome/ Jira/Notion

Work environment; Discord

- Team Leadership: Adept at inspiring and guiding teams to achieve performance goals while maintaining a positive and collaborative work environment. Experienced in training, coaching, and developing team members to enhance their skills and drive continuous improvement. - Casino Operations: Comprehensive knowledge of casino floor operations, table games, slot machines, and guest services. Proficient in monitoring game activity, ensuring regulatory compliance, and optimizing floor layout for maximum player engagement. - Customer Experience: Committed to delivering a superior customer experience that exceeds guest expectations. Skilled in anticipating player needs, resolving conflicts, and enhancing overall satisfaction.- Staff Development: Successfully organized and conducted training programs that improved staff efficiency and customer inter

Testelium - это новая система тестирования SMS, специально разработанная для лучшего тестирования качества доставки SMS на реальных SIM-картах.

Crm система - АМО - обработка информации

• Поиск и работа с потенциальными клиентами, установление отношений;
• Подготовка коммерческих предложений и презентация возможностей сервиса;
• Проведение переговоров, заключение договоров.
• Понимание психологии и техники продаж;
• Успешный опыт от одного года в B2B продажах;

Взаимодействие с поставщиками (Китай) - работа по улучшению условий сотрудничества. Ведение переговоров (английский) Поиск новых поставщиков с наиболее выгодными условиями поставки и ценами; (готовая продукция, оборудование, сырье и материалы), расширение ассортимента. Командировки (Китай), ведение тактических переговоров, работа на выставках. Планирование поставок. Работа с таможенными брокерами и агентами. Оптимизация затрат. Мониторинг конкурентной ситуации - цен, наличия товара, маркетинговой активности Ведение базы данных и стандартного документооборота. Участие в обновлении ассортимента и обеспечение поставки образцов. Подготовка комплекта документов для оформления поставки товара. Контроль себестоимости закупок. Оформление претензий к поставщикам. Работа с транспортными компаниями и тесное взаимодействие с сотрудником таможенного отдела.

Sales training programs.

Design and deliver sales training programs, including e?learning solutions for remote team members. Determine training needs by traveling with the Sales Reps and observing their day to day business activities. Research and develop an expert understanding of the products and solutions our company provides. Identify the best e?learning options to support the remote sales organization for continuous learning.

Build and maintain continuous training for career badges, to support continuous learning and accreditation in support of professional growth

Research training methodologies, learning tools, and sales practices. Maximize training by researching the best learning methodologies. Research and recommend learning tools/e?learning. Collaborate with sales management for training topic priorities. Collaborate with cross?functional groups to create best in class sales training initiatives aligned with regional strategy.

Conduct ongoing sales training to sales team members Coordinate and schedule with management regular sales training for sales and operational team members. Train the sales team on how to explain complex product information to non?technical audiences. Educate sales employees on technical selling skills as part of sales training programs and initiatives. Administer training exercises in support successful communications of technical products. Track, document, and evaluate program effectiveness through meaningful metrics. Design training tracking systems to support continuous learning. Create tracking metrics to assess the value of delivered training. Assess the training participant's sales competencies. Remain current on product trends both within the organization and among competitors. Stay current on industry trends for proactive training. Research competitor trends to support sales training goals and objectives. Collaborate with the Product team to stay informed up?coming product enhancements.

• Выполнение плана продаж
• Прием и формирование заказов от клиентов
• Отправка и контроль доставки товара
• Консультировать клиентов по брендам и модным тенденциям
• Работать с клиентской базой, выстраивать и поддерживать долгосрочные отношения с клиентами

High Self confidence

Online teaching with Chinese Kids Age 4?15 years old ? Working with Class in app

Deliver a great lesson Costumer(parents ) satisfactions Get familiar with lessons material

?Provide best opportunities for my students to know English better: Singing songs/using props/reading

Talk Pal part?time (kids age 3?12 years) ?Teaching English;

May 2017 - Dec 2018

?Each of my class is divided into 6 different stages: § Greetings (saying hello to my students, asking how they are). § Warm up (singing songs, dancing to get them back on the track of using English again). § Teaching (introducing new vocabulary, teaching them how to pronounce new words). § Interactions (role plays, partner information share, memory games to make them use new vocabulary as much as possible) and Activate stage (drawing or colouring the pictures, doing some tasks in student book). § Follow up (review of everything we have learnt during the class).

§ Saying goodbye (saying goodbye to my students).

Guangzhou English teacher Kindergarten (kids age 3?6 years) ?Teaching English; ?Actively communicating with kindergarten students; ?Playing games and singing songs ?Student Age: 2?6 years old;

?Class size: around 25 students per class; ?Following all teaching schedule process.

(kids age 3?12) ? Good knowledge of English language concepts ? Ability to communicate effectively ? Ability to make lectures interesting ? Disciplined ? High self confidence ? Patience ? Good sense of humor ? Friendly ? Stern ? Fair ? Helpful

• Extraordinary customer service commitment.

• · Adaptive and solutions?based approach to selling.

• · Ability to translate "techno?speak" into everyday terms.

• · Engaging and confident presentation style.

• · Excellent written and verbal communications skills.

• · Ability to work autonomously.

• · Results driven without compromising quality.

• · Obsessive about details.

• · Influential leader with strong networking skills.

• · Thrives in a dynamic environment.

• · High level of ethics, values, integrity, and trust.

  Education and Qualifications The Bachelor