Maintaining the company Transportation Management System (TMS)

Data entry

Working with documentation (BOL) and driver's information

Communication with brokers/customers

Assisting with questions regarding load status and rearranging appointments Resolving issues with delays, OSD (Overage, Shortage, Damage)

Booking loads

Providing assistance to drivers regarding

Truck/trailer breakdowns

Different types of payments ELD/logbook issues

Managing a team of support representatives

Providing assistance in resolving different types of issues

Monitoring the team’s work