Працював в 5 компаніях 12 років 11 місяців
Фінансові послуги, IT, Телекомунікації / Зв'язок
Team Lead of the support unit
Fintech United Group
Фінансові послуги
8 років 9 місяців
10.2017 - до теперішнього часу
- Analytics research
- Websites and landing pages management, including content, SEO and SMM communication
- Providing the best customer experience management
- Planning of the teamwork and its quality control
- Develop a customer support process. Select, integrate and customize services and tools
- Develop and improve the team's KPI, service standard
- Response script training and staff development
- Manage and provide customer support: control of receiving and processing requests
AQ Trainee
Right&Above
IT
5 місяців
10.2019 - 02.2020
- Participation in the design of the project documentation
- Developing: test cases, checklists, specification, bug reports
- Functional, regression, smoke testing activities
- Manual testing of the mobile application (iOS; Android)
- Registration of defects in Mantis bug-tracking systems
- Communication with a product owner
- Testing REST requests via Postman tool
- Writing simple login automatization test via Selenium WebDriver
New media and content manager/dev
lifecell LLC
Телекомунікації / Зв'язок
11 місяців
06.2016 - 04.2017
- Control and coordination of SMM agency for development and execution of SMM strategy
- Visuals and copywriting (text messages) preparation for the company's social networks
- Social media cross-media project development
- Cross-functional interaction for continuous improvement of corporate websites and the CMS, new features development and bug fixing
- Cross-functional interaction with product owners for effective products and services introduction on the corporate web resources and in social media
- Timely update of information on corporate websites, social media, copywriting, text editing (ua, ru, en), CMS configuration
- Searching for optimal ways to introduce services/tariffs/products on corporate web resources and in social media
- QA: acceptance, smoke, functional, usability, UI testing. Bug report preparing
- Submitting project reports in a timely manner
Corporate site support manager
Kyivstar / Киевстар
Телекомунікації / Зв'язок
3 роки 3 місяці
02.2012 - 04.2015
- Searching for optimal ways to implement services and tariffs;
- Budget planning and cost control for the corporate website development and support;
- Communication with contractors;
- Improvement and implementation of content procedures;
- Timely execution of requests for the implementation of marketing initiatives and IT technical management;
- Tracking, correction technical errors, posting and updating information on corporate website;
- Timely submission of progress reports.
Corporate site support specialist
Kyivstar / Киевстар
Телекомунікації / Зв'язок
3 роки 3 місяці
02.2012 - 04.2015
- Searching of optimal ways to implement services and tariffs;
- Budget planning and cost control for the corporate website development and support;
- Communication with contractors;
- Improvement and implementation of content procedures;
- Timely execution of requests for the implementation of marketing initiatives and IT technical management;
- Tracking, correction technical errors, posting and updating information on corporate website;
- Timely submission of progress reports.
Ключова інформація
HARD SKILLS:
PC: SQL, Microsoft Office, Google Analytics, Yandex Metrica, Google AdWords basic, Jira, Mantis, TestLink, Trello, Basecamp, Sublime 3, SAP, Project Expert, CMS (WordPress, Joomla, Imprimatur, lifecell CMS), Adobe Photoshop. HTML & CSS, JS (basic knowledge).
Languages:? Ukrainian - Native, Russian - Fluent, English - Upper-Intermediate
SUMMARY EXPERIENCE AND KEY INFORMATION
- 6 months of experience as QA Tester
- 7 years + in Digital (Telecommunication, IT and Fintech areas) in international global companies
- Both marketing and technical thinking
- Good understanding of testing processes, methodologies especially Scrum (Agile)
- Experience with testing e-commerce sites
- Master's degree in Banking and
Навчався в 1 закладі
Kiev University of Market Relations
Economics and Law Faculty. Master of Banking degree
Kyiv, Ukraine, 2009
Володіє мовами
Англійська
вище середнього
Курси, тренінги, сертифікати
Software Testing at QAtestlab
codecademy.com
Learn SQL - Oct 1st, 2019
Basic QA
Prometheus | Lviv IT School - Apr 18th, 2018
Web UI Development Basic
Lviv IT School - Feb 27th, 2018
Google AdWords basic
Free course from livepage.pro agency - Feb 20th, 2018
AdWords for beginners
Google Academy webinars - Dec 15th, 2017
Google Analytics for beginners
Google Academy webinars - May 22th, 2017
Coursera (Northwestern University)
Content, Advertising & Social IMC - Jan 31st, 2016
edX: UBCx - Marketing1x
Introduction to Marketing - Feb 15th, 2016
Prometheus
Business English - Mar 4th, 2016
edX: AdelaideX - Project101x
Introduction to Project Management - Mar 23rd, 2016
Conference
Google for business - Apr 4th, 2015
Kyivstar business HUB
The power of communication is as business value - Jun 25th, 2015
Webpromo agency
Internet Marketing - is an effective tool to increase sales - Nov 19th, 2015
iHUB
Generation & Developing Ideas - Nov 24th, 2015
Kyivstar business HUB
Big Idea vs Big Data - Nov 26th, 2015
Conference
Internet of things conference - Nov 28th, 2015
edX (Curtin University)
Certificate: Digital Branding and Engagement - Nov 29th, 2015
IT Education Academy - ITEA
New time. New UX&UI Design - Dec 2th, 2015
International Business School
Training: Digital Marketing Basic - Dec 1th, 2014
Infor Manager company
Time management workshop - Feb 11th, 2014
Brik Consulting company
Training: Skillful influence and conviction - Feb 5-6th, 2013
Green Forest School of English
Certificate of upper intermediate level.
Додаткова інформація
Driving License
B category
Igor
Igor
Junior QA Engineer
Київ
Працює, але відкритий для пропозицій
повна зайнятість
Остання активність 1 тиждень тому