• Working through Upwork.com with various Clients on different Projects

• Handle 60+ Cases/Tickets daily with duties including signing up new cases, retrieving customer data, presenting relevant marketing channels for GE, AUT, CH.
• Handle 10+ calls daily
• Maintain customer accounts and record account Information
• Make product recommendations or services to customer based in their needs and preferences
• Handle Customer complaints and provide alternatives and/or solutions to ensure resolution to complaints
• Upgrade and cancel customer accounts by customer requests
• Training new employees in how to use Callnovo CRM - entering customer data and organizing customer logs

? Working through the necessary program to match all the Product, which is provided to sell such as Hotel, Travel, Package, Transfer and Flight Contingent

? Daily Reporting for all new Contracts

? Following and analyzing all matches daily

? On request of all Abroad Destinations to forward their Reports to the necessary departments

? Connected to Germany Head Office and Reporting the necessary errors and handlings

• Updated the front desk's concierge book daily so that guests had access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Arranged for transportation to and from the airport, train station and events for visitors upon request.
• Worked closely with guests, some VIP or celebrity, and always respected guests' privacy.
• Answered customer telephone calls promptly and appropriately.
• Provided services efficiently and with high level of accuracy.

• Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Discussed security issues and protocols with individuals travelling to highly insecure countries or areas.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Arranged travel accommodations for groups, couples, executives, and special needs clients
• Planned equipment, supply, and material shipments to international destinations
• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
• Resolved service-related problems in a timely manner.
• Answered customer telephone calls promptly and appropriately.