Managed full-cycle freight brokerage operations, including sourcing capacity, negotiating rates, and securing reliable carriers for FTL shipments Built and maintained relationships with carriers, owner-operators (BCOs), and third-party capacity providers to ensure consistent coverage Negotiated competitive freight rates with carriers and customers, balancing profitability and service quality Posted loads and sourced trucks using load boards such as DAT and Truckstop, ensuring timely coverage of shipments Coordinated shipment execution from pickup to delivery, maintaining continuous communication with drivers and tracking load progress Provided accurate ETAs and proactive updates to customers, ensuring high service levels and issue transparency Resolved in-transit issues including delays, breakdowns, rejections, and accessorial charges (detention, layover, TONU) Verified carrier compliance, including insurance, safety ratings, and onboarding requirements in accordance with company standards Prepared and processed rate confirmations, invoices, and supporting documentation (BOLs, PODs) Utilized TMS systems to manage load data, track performance, and maintain accurate operational records Collaborated with internal teams and independent agents to maximize load coverage and optimize margins

Coordinated and supported daily dispatch operations for over-the-road (OTR) drivers, ensuring on-time pickup and delivery across multiple states/between US and Canada Monitored shipments in real time using GPS/ELD systems, maintaining accurate load tracking and providing timely status updates to brokers and customers Communicated proactively with drivers to manage schedules, resolve in-transit issues, and ensure compliance with delivery requirements Scheduled and confirmed pickup and delivery appointments, reducing delays and improving on-time performance Entered and maintained load data in TMS platforms, ensuring accuracy of rate confirmations, BOLs, and proof of delivery documentation Liaised with brokers, shippers, and receivers to provide ETAs, handle delays, and maintain strong professional relationships Assisted in resolving accessorial events including detention, layovers, and TONU, contributing to revenue optimization Provided after-hours and weekend support to ensure continuous load visibility and operational coverage Managed tracking and updates for 30–50 loads per day, maintaining high service accuracy

Общение с клиентами входящие исходящие звонки, решение форс мажорных обстоятельств