• Administered and continuously improved Jira and Confluence environments, ensuring they supported evolving business processes and operational needs.
• Designed, configured, and maintained 4+ Jira projects, workflows, issue types, permissions, dashboards, and automations, streamlining business processes and reducing manual administrative effort across multiple departments.
• Established and maintained 3 Confluence spaces, helping teams organise documentation and SOPs.• Built and enhanced 30+Jira automations, including automated notifications, document review reminders, and workflow improvements, increasing process efficiency and reducing repetitive manual tasks.
• Supported 25+ Jira and Confluence users across multiple departments, assisting with system issues, permissions, reporting, and best practices to improve platform adoption and user effectiveness.
• Maintained Jira and Confluence workflows supporting ISO 9001 document control, ensuring documentation reviews were tracked and completed on schedule

• Delivered and coordinated 25+ website and digital projects for clients across the eco-sustainability, real estate, municipal, non-profit, and tourism sectors in New Brunswick, Canada, helping organisations strengthen their digital presence and support business growth.
• Translated client requirements into structured ClickUp workflows and tasks, improving project visibility and team alignment.
• Prepared project briefs and coordinated a cross-functional team of 8 specialists, enabling efficient project delivery.
• Performed end-to-end website QA – functional, usability, SEO, responsive, browser compatibility, and content testing, identifying issues before launch and ensuring high-quality, client-ready websites.

Successfully finished financial web application 'Wallet' to manage incomes and outcomes.

My role was to manage all processes from start till the end of developing according to Scrum methodology, and also to test the web application's features (functional/non-functional) in desktop, tablet and mobile mode using Jira, Trello and Test Rail.

• Led a team of 8–10 employees while planning and supervising daily warehouse operations to achieve productivity and customer service targets.
• Trained new employees, resolved operational issues, and strengthened cross-departmental communication and teamwork.