Got hired in April '21 as an intern, passed a 2-month probation period, employed officially in June '21 as an lv1 Support rep.

Main responsibilities:

• Communications with customers and employees via calls, chats, messages, and e-mails.

• Processing customers' orders, clarifying instructions, explaining the company's policy requirements, escalating issues, etc.

In April '22 promoted to lv2 Support rep.

Main responsibilities:

• Still communications with customers and employees

• Assigning orders to employees.

• Monitoring order completion process.

• Receiving feedback from customers and employees.

• Solving, investigating, or escalating issues.

In June '23 promoted to Emergency Team Leader

Main responsibilities:

• Assume the shift's Team Leader role 1-3 shifts a week.
• As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.
• Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails)
• Advise the shift's crew in ambiguous, non-standard situations
  March '24, demoted back to to lv2: "low-effort performance"

Entering merchandise characteristics and illustrations in the database

• Content creation
  
• Publishing content on corporate website
• Consulting on technical matters
• Processing certain documents for accountants activities
• Misc tasks & temporary duties

Officially register as an employee since August 2016.