- Handling technical requests from clients, with assistance from specialized professionals when needed(run Jira\Zendesk incidents).

- Participating in the resolution of tech emergencies and incidents.

- Participating in the technical support and operation processes of the company's IT infrastructure.Identifying and analyzing issues in the operation of the IT infrastructure and company products.

- Providing information support for technical requests, emergencies, incidents, etc. (communication with stakeholders).

- Documenting received inquiries and tracking their implementation progress.

- Presenting the capabilities of the company's B2B platform to foreign clients

.Managing and supporting partner accounts.

L1 Customer Support Engineer

Customer consultation via phone and other messangers, remote troubleshooting, monitoring the integrity of the network using monitoring systems. Experience with switches Cisco, Zyxel, D-Link.