Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.
Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.
Responsibilities:
- Support and management of the corporate customer communication platform:
- Set up dedicated email accounts for customers.
- Automation rules configuration.
- Provide training and ongoing support for an internal team.
- Reports configuration and delivery.
- Documentation tasks — creating and maintaining an internal wiki.
- Support and management of the internal transportation management systems:
- Account management.
- Provide management of access roles and permissions.
- User support.
- Documentation tasks — creating and maintaining an internal wiki.
Qualifications:
- English B2+ (Upper-Intermediate).
- Experience with business and task management platforms such as Jira, Zendesk, and ClickUp is advantageous.
- Experience with low-code or no-code platforms such as Microsoft Power Automate, Bubble.io, and Zapier is advantageous.
- Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
What we offer:
- Comfortable work environment, remote work.
- Schedule based on the round-the-clock support service, but you will primarily work during American business hours.
- Competitive salary.
- Paid vacation and sick leave.
- Healthcare insurance and gym.
- Training and valuable experience.
- Work in a young and friendly team.
- Career opportunities and professional growth.
For a better understanding of who we are and what we are doing, visit our website: