We are searching for a smart and efficient person with good communication skills, understanding of networking principles and intermediate English level to join us as a L1 Support Agent. This role includes providing basic technical support to our clients, monitoring infrastructure, reporting/escalating incidents and managing internal documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent support agents can be promoted to an SRE position.
Duties:
Providing L1 technical support services
24/7 written communication with company's clients in Slack chats and emails
Managing alerts from the monitoring systems
Managing incidents (escalations to engineering department) according to the project and company demands
Updating internal guides and HowTos
Mandatory skills:
Intermediate English level (writing and speaking)
Understanding of networking principles and protocols
Good communication skills
Analytical thinking
Ability to understand and analyze data charts
Bonus points for:
Incident management (ticket systems, issue trackers) experience
Technical writing experience
Grafana experience (or any monitoring system interface)
Basic understanding of cloud computing
Basic understanding of Linux
We offer:
Remote-first working model (with office in Kremenchuk available)
Accounting support
Tax compensation
Paid sick leaves and vacations
Flexible working schedule
English classes
Health insurance
Sports compensation
Educational budget
Great corporate events
We are looking forward to hearing from you!