Ця вакансія вже завершена
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.
Woking Schedule: 15:30 - 00:00, Mon-Fr
Requirements:
- basic knowledge of hosting and e-mail services;
- good interpersonal, analytical and problem-solving skills;
- Written and spoken English B2 and upper
Responsibilities:
- provide excellent support to customers via phone calls;
- create and process support tickets
- Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
- Ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues.
- Ability to interact with internal employees and collaborate with onshore Telephony peers.
Viktoriia
більше 500 співробітників
з 2004 року на ринку
- Курси іноземної мови
- Медичне страхування
- Регулярний перегляд зарплати
- Корпоративні заходи
- Віддалена робота