Junior Legal Support Expert

Howly is a Ukrainian startup within the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consulting industry and are working to make it possible. We seek a Legal assistant/Paralegal, who will communicate with our customers via chat, assisting them with any legal-related issues.

Responsibilities:

— Respond to client inquiries on legal topics via online platforms and tools;
— Consult and resolve client inquiries with your expert answers;
— Research regulations, laws, and legal articles to assist with providing general legal information and build up a FAQ;
— Escalate to internal resources and collaborate on answers to resolve consultations.
— Receive about 3 chats per shift (simultaneously);
— Follow all the necessary guides to provide quality service;
— Work in Zendesk and Zendesk Chat. Knowing this software will be a plus;
— Monitor the new requests with the same priorities during the shift.

Qualifications and Requirements:

— Ukrainian law or international law degree (4th+ year of university is a plus);
— At least 6 months of experience in Ukrainian law firm (will be a plus);
— Must have excellent legal English (B2+) written and professional communication;
— Must meet minimum performance standards set by the company from any location (home-based, or hybrid).

For better onboarding and comfortable operation, the minimum system requirements are as follows:

— Internet speed of 25 Mbps or greater
— Download speed of 1 Mbps or greater
— Upload speed of 6 Mbps or greater
— At least 8 GB of RAM
— Intel Core i5 or AMD Ryzen 5 Quad Core

What do we offer:

— Remote work format. You can work from anywhere in Ukraine or the world;
— 20 vacation days per year;
— Unlimited sick leave days with a certificate from a doctor;
— Medical insurance, corporate doctor, and psychologist;
— Schedule 3/3 (Morning, Evening, Night shift, 3 days off): Morning 07:00 - 17:00. Evening 16:00 - 01:00. Night 23:00 - 07:00.
— Career opportunities to develop your professional skills;

And for sure, you'll have an excellent opportunity to join our professional team alongside a community of founders who have successfully launched multiple businesses and are eager to share their practical experiences.