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Head of Customer Support (Sales)
80 000 ₴ $2000
United Plumbing is a local Californian plumbing company specializing in water heater installation and repair.
Apply ONLY if you have English C1 level.
Schedule: 8-9am — 5-6pm PST time zone (6-7pm — 3-4am Kyiv time).
Responsibilities:
- direct, manage and monitor the overall performance of the customer services team
- effective liaison, support and assistance between customer services department and rest of organisation
- maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
- development of plans for customer services activities to include customer management to achieve satisfaction targets
- reporting (content and format as agreed) on a monthly basis or as otherwise required
- developing plans for team activities to include strategy to achieve agreed targets
- train CS Team
Requirements and skills:
- proven working experience in this type of job role
- senior level experience of customer services governance
- leadership with ability to motivate and manage a team
Salary: $2000.
Daria