Collection manager

About Fintech Farm

We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks.

Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit decisioning expertise.

One of our founders had previously co-founded a highly successful Eastern European neobank with a multi million customer base.

We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and also gained solid traction.

We have a few more new markets in the pipeline for the next 12 months, and we are starting to build the team there.

Why Fintech Farm is a great place to be

Our ambition. We are looking to become a leading consumer digital bank brand in each of the markets we operate making it really easy for consumers to interact with their money. You could be a part of this exciting journey.

Our culture. Common sense rather than formal policies prevail in all what we do. We have no subordinates, we are all partners in this. We work with strong individuals whom we empower and trust rather than micromanage. Each of us thinks big, acts like they own the place and never takes «No» as an answer. We relentlessly pursue excellence, pushing ourselves and our products to get better than the day before. We like Mondays more than Fridays as we are always hungry for new challenges and opportunities. Excitement and enthusiasm drive our workweek.

What You Will Be Doing:

• Develop and implement collection strategies, policies and procedures to optimize recoveries
• Create and manage a high-performance collection team, providing guidance, training, and performance evaluations to ensure team goals are met with product, customer service, and finance teams to address customer credit concerns and implement effective solutions
• Monitor and evaluate delinquency rates, identifying trends and recommending adjustments to collection strategies as needed
• Utilize data analytics and reporting tools to track key performance indicators and provide regular updates to senior management.
• Stay informed about relevant laws and regulations related to credit collection and ensure compliance in all collection activities
• Develop and maintain relationships with external agencies, legal advisors, and credit reporting bureaus to enhance collection capabilities

Who You Are:

• A self starter, who don’t take «No» as an answer, result-oriented, enjoy operating at speed, open and honest
• High energy level and positive attitude)
• Think structurally, enjoy solving problems
• Good communicator, presenter and negotiator
• Possesses excellent interpersonal skills, with the ability to build rapport with both internal teams and external stakeholders
• Strong leader able to motivate and mentor a high-performing team

Your Experience:

• At least 5+ years of practical experience in collection including including 2+ years in a managerial position at a retail bank or collection agency
• Proven track record of successfully implementing debt collection strategies and achieving debt collection goals
• Relevant professional certifications are a plus
• Knowledge of credit scoring models, financial analysis and risk management is a plus
• Knowledge and understanding of relevant local and international regulations governing credit collection practices in consumer lending
• Fluency in English

What we are offering

• Competitive salary negotiable depending on the candidate level
• Share options
• We are still a start-up and more benefits are on the way