Customer Service Manager - English Language (US Company Remote)

CarShipIO is a CRM and TMS SAAS Platform for trucking industry. Launched in 2014, today is one of the top 7 leading auto transportation marketplaces in USA.

You: 

• Have a positive attitude, energetic, fast learner.
• Have great written and spoken English and looking to improve it on daily basis with native speakers.
• Love learning new skills and not afraid of trying anything new.
• Not afraid of failing and admitting your mistakes.
• Had experience working for tech/internet company and/or remote support position where main language spoken was English.
• Self-organized and about getting things done.
• Love to collaborate with your teammates about the best ways to accomplish your tasks
• Want to be part of the fast-moving team that like to work hard and have fun while scaling an internet company

We: 

• Provide with a stable career opportunity in a fast growing US Technology company.
• Provide you with an interesting project and opportunity where you will:
• Greatly improve your English skills through everyday phone, email and chat conversations with native speakers.
• Participate in all aspects of growing and scaling a USA based internet IT startup company.
• Learn and improve techniques on how to sell and work with customers to convert them better.
• Learn and practice usage of 10+ collaboration tools and websites
• Participate in daily growth hacking experiments while helping to scale the company our technology shipping platform to new levels.
• Learn details of USA logistical industry
• Ability to work 100% remote from the comfort of your home.
• Great work/personal life balance with flexible time.
• Awesome growth opportunities in personality, work experience, hard and soft skills as well as monetary.
• Paid vacation/personal time off, goal and performance bonuses as well as revenue sharing opportunities after prolonged engagement.
• We are looking for people for a long time period and want to see you in our team for many years

Responsibilities: 

• Process support requests from chat, email, phone calls
• Follow up with new and existing customers to help them with the system, identify issues they have and turn it into benefits for them by explaining the benefits of available functionality and solutions.
• Run training sessions with screen sharing for 1-5 group of people to help them know the software better.
• Promote new available solutions to existing customers and explain how to set it up.  
• Process and report new functionality requests from existing customers.
• Collect feedback from paying client, report and discuss it with the team

Requirements:

• Working Hours: Afternoon, based on USA Eastern Time Zone (10AM - 6PM EST)
• Work environment with good internet connection
• Computer/Laptop that can handle multiple tabs opened and screen sharing
• English level — upper-intermediate+
• Competent speech, ability to make yourself understood