Customer Service Manager

Customer Service Manager at UA Construction is a young company based in California that specializes in providing fixing and construction services. From small projects handled by handymen to large-scale construction projects, UA Construction is dedicated to delivering high-quality services to meet the diverse needs of its clients.

With a focus on customer satisfaction and attention to detail, UA Construction aims to provide reliable and efficient solutions for all types of construction and fixing projects. The company prides itself on its team of skilled professionals who are committed to delivering exceptional results and exceeding customer expectations.

As a growing company in the construction industry, UA Construction is dedicated to continuous improvement, innovation, and excellence in all aspects of its operations. By prioritizing customer service, transparency, and collaboration, UA Construction strives to build strong relationships with clients and establish a reputation for excellence in the California construction market.

Responsibilities:

• Processing leads and customer inquiries
• Communicating with customers via phone, email, and chat
• Record keeping and data entry
• Coordinating with field technicians for service appointments
• Managing the Housecall Pro CRM platform

Additional Responsibilities:

• Resolving customer complaints and issues in a timely manner
• Conducting customer satisfaction surveys and feedback analysis
• Training new customer service representatives
• Collaborating with other departments to improve customer experience
• Writing scripts for interacting with customers

Values and Principles:

• Customer Satisfaction: At UA Construction, we prioritize the satisfaction of our customers above all else. The Customer Service Manager plays a crucial role in ensuring that our customers receive the highest level of service and support.
• Transparency and Honesty: We believe in being transparent and honest in all our interactions with customers. The Customer Service Manager should uphold these values by providing accurate information, addressing customer concerns openly, and maintaining trust with our clientele.
• Continuous Improvement and Learning: UA Construction is committed to ongoing improvement and learning. The Customer Service Manager should be proactive in identifying areas for enhancement in customer service processes, communication strategies, and overall customer experience.
• Teamwork and Collaboration: Collaboration is key at UA Construction. The Customer Service Manager should work closely with field technicians, sales teams, and other departments to ensure seamless communication and coordination for the benefit of our customers. By embodying these values and principles, the Customer Service Manager will contribute to the overall success and reputation of UA Construction as a customer-focused and service-oriented company.

What is important for us:

• Fluent in English (С1 level or higher)
• Proven customer service experience
• Strong communication skills
• Friendly and respectful attitude
• Ability to work independently and in a team
• Proficiency with CRM platforms (experience with HouseCall Pro is a plus)
• Responsible attitude to work

What we provide:

• Opportunity to work in a small team of dedicated individuals focused on personal and professional development
• Flexible working hours to accommodate your schedule and ensure work-life balance
• Competitive salary with the potential for salary increases based on performance
• Open communication and support to ensure you are always in touch and have the resources you need to succeed

Additional Information:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Supportive and collaborative work environment that values creativity and initiative
• Opportunity to make a meaningful impact on the success and growth of UA Construction
• Room for growth and advancement within the company based on performance and contributions

Working Hours:

• Flexible working hours to accommodate the time zone difference between California and Ukraine
• Availability required during peak lead times, with the possibility of adjusting working hours based on lead volume

Salary:

Trial month salary: $600-$1500

Performance review after the trial period with the potential for a salary increase based on active participation and initiative

Deadline for applications: December 25, 2024.

To apply, please send your resume and your answers to the following questions to [] with the subject line «Customer Service Manager Application».

We believe in fostering a positive and inclusive work environment where every team member is valued and empowered to reach their full potential. Join us at UA Construction and be a part of a team dedicated to excellence and customer satisfaction. We look forward to hearing from you!