Social media management

• (Instagram/ Tik Tok)content planning and marketing strategy
• development strateg
• profile visualisation
• Reels/Tik Tok video productionscripting and storyboarding of Reels/TikTok
• development of handouts, banners, etc.

• Daily communication with customers, carriers and drivers ;
• Coordinating logistics process;
• Answering incoming calls from clients and vendors is a big priority;
• Booking loads with customers
• Working with Sylectus as a major program for tracking, building loads
• Tracking drivers through IVIA
• Looking for the most profitable option to cover the load betweendrivers and carriers

Part time job

• Introduction of standardization of the company
• Staff training
• Facility management
• Writing job descriptions,
• Personal Responsibilities
• Map CarCalculating the cost of the product
• Keeping up-to-date information on the website in the platform "Tilda"
• Monitoring the progress of employees in the department
• Recruitment

• • Attended exhibitions to answer visitor questions and explain features and details of company's special products on display.
• • Processed guests at check-in and provided information on various services o?ered within the hotel.
• • Used detailed knowledge of the UAE to answer guest questions thoroughly.
• • Resolved guest complaints e?ectively and arranged for complimentary services to be o?ered for any case that incurred hardship.
• • Before tour began, ensured all tickets and fees from individuals and larger groups were collected.
• • Acted as a guide for VIP guests by welcoming them to the facility, answering queries, and anticipating their needs.
• • Conducting promotional tours for travel agents, including visits to hotels and attractions, as well as providing translation services.

• Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management.
• • Conducted safe food handling and cleaning and sanitation protocols to protect customers.
• • Provided new customers with excellent service and information about beverages and menu specialties to build customer satisfaction.
• • Planned custom dinner and banquet packages for business dinners, sales and club meetings, weddings, and charity events for groups of up to 50.
• • Reported special menu requests and dietary concerns, discussed menu items and suggested appetizers to increase purchases.
• • Resolving serious complaints and issues to achieve continued customer loyalty.