• Documenting requirements, writing project documentation
  
• Interaction with the development team and assistance in testing
• Analysis and optimization of all business processes in the company
• Collection of requirements from various sources, including customer interviews
  
• Analysis and formalization of requirements for quality control
  
• Coordination of requirements with stakeholders
  
• Providing trainings to End Users/Stakeholders
• Backlog management

Expirience with JIRA, Confluence, CrocoTime, Kayako.

Solution all types of conflict between the administration and the users.

Recruitment and training of new employees.

Creating tests and training programs for employees.

Organization of in-game events.

Setting targets for programmers to optimize the work of the department

Assistance in solving issues concerning the build, crashes, conflicts with other software, antivirus software, firewalls, routers, packet loss, performance.