Partner Operations Analyst

About us:
Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with the organization of the first Data Science UA conference, setting the foundation for our growth. Over the past 8 years, we have diligently fostered the largest Data Science Community in Eastern Europe, boasting a network of over 30,000 AI top engineers.

About the client:
Our client is the fastest-growing multicategory app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. The company operate in more than 1500 cities across 25 countries.

Together, the company revolutionizes the way people connect with their everyday needs, from delivering essentials to connecting the ecosystem of users through innovative solutions powered by technology.

About the role:
We are looking for a Partner Operations Analyst, who will join the team.

This position is located in Kyiv, Ukraine. The team is located in Kyiv, with occasional team meetings in the Kyiv office 2–3 times per week.

Required skills:
- Strong analytical skills.
- High level of ownership: independent and not afraid to take responsibility.
- Data-driven mindset.
- Problem-solving skills.
- Brilliant Communication and interpersonal skills.
- Project management skills, highly organized and detail-oriented.
- Proactive Issue Management.
- An empathetic, inclusive and curious attitude.
- Google Spreadsheets/Excel proficiency.
- Professional English.

Would be a plus:
- Experience with SQL and Looker.

Responsibilities:
- Establish excellent relationships with the company's partners through consistent and proactive communication, identifying their needs and building engagement.
- Perform analysis to come up with insights to help improve partner's performance/decrease preparation time, acceptance time, waiting time and bad rating.
- Develop and oversee relationships with partners, performing alongside Account Managers to ensure top level service provided to the clients.
- Provide analytical support regarding Partner Operations metrics to the country Partner Operation Manager.
- Bring important insights and cooperate with relevant stakeholders to drive important changes which can make partner operations more efficient.
- Work alongside and communicate effectively with all other teams involve.

The company offers:
- Top-notch private health insurance to keep you at your peak.
- Discounted gym memberships to keep you energized.
- Extra time off, the freedom to work from home three days a week, and the opportunity to work from anywhere for up to three weeks a year.
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.