Client Success Manager

We’re looking for a Client Success Manager (CSM) to join our team at Livatek to work in the office. In this role, you’ll be the bridge between our clients and our team, ensuring smooth service delivery while helping clients achieve their goals. Whether it’s managing distributed teams, onboarding new clients, or improving processes, you’ll play a crucial role in creating successful partnerships.

If you’re friendly, outgoing, thrive in taking responsibility — and know something about software development, we’d love to hear from you!

Responsibilities include:

Client Management:

• Help clients get started (onboarding) and guide them every step of the way.
• Be the go-to person for clients on non-commercial questions.
• Proactively set and manage client expectations to ensure smooth collaboration.
• Work closely with clients to understand their goals and help them succeed.
• Coordinate with internal teams to make sure clients get the support they need.

Working with Distributed Teams:

• Help clients plan and build the right team in collaboration with recruitment.
• Support team members during onboarding.
• Foster a positive and productive working environment for both clients and teams.
• Organize and lead facilitation workshops to improve team dynamics and efficiency.

Project Management:

• Work with sub-contractors to ensure smooth delivery.
• Oversee project progress and ensure it aligns with client expectations.

Process Improvement:

• Keep an eye on our internal processes and suggest improvements to make them better.
• Collaborate with the management team to implement enhancements.

Who You’ll Work With:

• You’ll report directly to our CEO.
• As a member of the management team, you’ll have a voice in shaping how we work.

Skills required:

• 2+ year university degree in business, software development, or humanities (with some additional training in technical or agile-related topics).
• You’ve spent at least 2+ years working in a software company and taken on increasing responsibilities.
• You may have experience in roles like: Scrum Master or Product Owner, Project Manager, Delivery Manager. Alternatively, you might come from a technical role (e.g., Team Lead) but have discovered that working with people is your true passion.

Your Personality:

• You enjoy building relationships and are great at working with people.
• You’re responsible, proactive, and committed to helping clients succeed.

We offer

• No overtimes, work-life balance;
• Flexible working hours;
• Freedom with responsibility. Deliver without being controlled;
• Direct communication with a Client who is ready and willing to listen to your ideas;
• To work in a friendly atmosphere with flat hierarchy;
• Beer brewing with the CEO, Friday breakfasts in hygge atmosphere;
• English communication classes;
• Health care, paid sick leaves, life and medical insurance.

Interview timing

• Interview with recruiter
• Interview with CEO in person/offline
• Final interview with CEO

Exciting new roles await you! Don’t wait—send us your CV today and let’s kickstart your next big career move!