Ця вакансія вже завершена

Вакансія закрита

Online chat support agent (Remote, understanding and writing English Required)

16 650 — 22 200 ₴

Інші країни

About the Role

We are looking for a proactive and client-oriented VIP Customer Support Specialist to join our team. In this role, you will be responsible for delivering premium-level service to high-value clients, ensuring personalized communication and exceptional customer experience across multiple channels.

Key Responsibilities

Serve as the primary point of contact for VIP clients via email, chat, and phone.
Provide personalized support tailored to individual client needs and preferences.
Proactively maintain strong relationships with assigned clients to enhance engagement and loyalty.
Handle inquiries, resolve issues, and escalate complex cases when necessary.
Collaborate with internal teams (Marketing, Product, Finance, etc.) to deliver effective client solutions.
Monitor customer activity and identify opportunities to improve retention and satisfaction.
Maintain accurate records in CRM systems.
Contribute ideas to improve internal processes and overall customer experience.
Support the organization of exclusive offers, campaigns, and client activities.

Requirements

1+ year of experience in customer support, account management, call center, or client relations.
Experience working with VIP or high-value customers will be an advantage.
Fluent English (additional languages are a plus).
Strong communication and interpersonal skills.
Customer-focused mindset with excellent problem-solving abilities.
Ability to work independently and manage multiple tasks efficiently.
Experience with CRM systems and customer support tools.

We Offer