Управитель(ка) програм з психологічної допомоги та захисту/ Protection and Psychosocial Support Coordinator

Location: Dnipro

Duration: till 31.12.2026 with likely extension

Starting date: TBD

Compensation and benefits: 2,377.14 € - 2,790.56 €, 200 € (Risk allowance), Private Medical Insurance, PSS Support.

CARE

CARE is among the world’s largest international non-governmental humanitarian relief and development confederations. CARE was founded in 1945 by American charity organizations in to overcome the food crisis 

in Europe after World War II.  It has a confederation organizational structure. Now country offices work in more than 110 countries of the world. CARE's humanitarian aid reached about 200 million people. The organization pays special attention to the expansion of women's rights and opportunities CARE strictly adheres to the principles of a human dignity, gender equality, non discrimination, and equal access to humanitarian services for all people, regardless of sex, age, gender identity, political or religious affiliation, or origin.

CARE’s vision is to seek a world of hope, inclusion, and social justice; where poverty has been overcome and people live in dignity and security. To maximise the impact of our work and to create more equitable and sustainable structures we work closely with civil society, government institutions and the private sector in our partner countries. We attach particular importance to working with local project partners, especially with organisations that promote 

women‘s rights and opportunities. They are an important   guarantee of sustainable success and that our activities 

are aligned with the real needs of the people. Together we  develop solutions, involve local institutions such as

authorities, governments, local councils or informal groups   such as women‘s groups. In this way, we ensure that local expertise is always at the forefront and guides our actions. We work with partners who share our vision and goals. The  relationship with our partners is built on the firm foundation of our values, mutual trust, transparency, equality and the will to learn from each other. 

Context in Ukraine

CARE launched its humanitarian operations in Ukraine in March 2022, in direct response to the full-scale invasion and the rapidly escalating humanitarian crisis. As millions of people were forced to flee their homes and critical infrastructure came under attack, CARE mobilized to provide immediate, life-saving assistance to conflict-affected communities across the country. In the initial phase of the response, CARE focused on meeting urgent needs through a multi-sectoral humanitarian approach, including cash assistance, water, sanitation and hygiene (WASH), protection, sexual and reproductive health (SRH) and shelter support. From the outset, protection and dignity were central to all interventions, guiding programme design and delivery across sectors. 

Since 2022, CARE-supported programmes have reached more than 1.5 million people across Ukraine.  

CARE UKRAINE

CARE’s response in Ukraine is implemented primarily through partnerships with Ukrainian civil society organisations, including women-led groups and women’s rights organisations that are deeply rooted in the communities they serve. More than 70% of CARE’s funding in Ukraine is channelled through national partners, strengthening local leadership and enabling sustainable, community-driven humanitarian action. Since the start of its operations in the country, CARE has partnered with over 20 national organisations, including Stabilization Support Services,  Girls, YurFem, East SOS, Avalyst, Women’s Perspective, and others.  

A defining feature of CARE’s work in Ukraine is its leadership in advancing gender-responsive humanitarian action. Together with the NGO Girls, CARE co-chairs the Gender in Humanitarian Action (GiHA) Working Group in Ukraine and was among the first organisations to conduct and publish Rapid Gender Analyses in response to the crisis. The evidence and recommendations generated through these analyses have since informed a gender-sensitive and gender-transformative approach to humanitarian response across Ukraine, influencing both CARE’s programming and wider sectoral practices. 

In practice, this commitment is reflected in CARE’s strong programmatic focus on protection, with particular emphasis on preventing and responding to gender-based violence (GBV) and addressing psychosocial needs. CARE and its partners provide GBV case management, psychosocial and legal support, and dignity kits, working closely with trusted women-led and women’s rights organisations to ensure services are accessible, survivor-centred and contextually appropriate. 

General objectives 

The Protection and Psychosocial Support Coordinator will be responsible for the technical oversight of CARE’s Protection and Psychosocial Support programming in Ukraine, through direct implementation and partner capacity building and monitoring. Under the supervision of the Protection Advisor, the incumbent will be responsible for ensuring high quality, effective protection and psychosocial support programming connected with case management and the broader portfolio of activity. They will be responsible for building capacity of CARE Ukraine and our implementing partners in psychosocial support and psychological first aid. 

They will be responsible for providing technical guidance and support to the implementing partners, local authorities, and other service providers, when needed. The position holder will also support representation, project planning, coordination, conducting/supporting assessments, support fundraising, recruitment, and procurement. The role is expected to assess, monitor, and document gaps in existing services and innovate ways to strengthen psychosocial support within the case management system as part of the wider social protection scheme within the targeted locations, and to support capacity strengthening for local actors. 

We are looking for a candidate that has experience in psychosocial support as well as GBV and General Protection case management, has strong experience in capacity building, and good facilitation and coordination skills.  We also welcome applicants with lived experience of accessing PSS and case management services.

The main responsibilities include:

Ensure quality of psychosocial support services 

• Contribute to the improvement of protection sector strategy with a focus of psychosocial program activities, psychological first aid and case management in Ukraine, covering geographical and technical areas of focus informed by the presence and activities of the other protection components and other sectors of CARE. 
• Conduct protection/GBV assessments to identify protection/GBV needs and maximize available information and opportunities for program development and coordination.
• Oversee the implementation of psychosocial support program, monitor effectiveness, and take actions to improve the quality of the case management and psychosocial services.
• Assess the needs and capacity gaps in the current case management and psychosocial support system and in consultation with CARE and partner team, take necessary actions to address the gaps
• Incorporate the protection/GBV services in a holistic case management and psychosocial support system, including recreational activities and outreach activities 
• Ensure that all case management and psychosocial interventions follow CARE’s protection strategy, GiE framework, international law and protection standards and national policies 
• Identify appropriate locations and orientation for services, including Women and Girls Safe Spaces (WGSSs) and community centers where case management and PSS services will be provided
• Ensure that program is driven by women, girls and most vulnerable people and planned with community stakeholders 
• Support the preparation of timely program and donor reports on project activities for CARE’s direct implementation and review partners reports 
• Support Country Office (CO) in development of high-quality proposals and associated budgets related to case management and PSS program

Capacity building of CARE and partner team in PFA and psychosocial programming 

• Develop and deliver a capacity building plan (individual and organizational) to address the learning needs for CARE and partner staff
• Build capacity of CARE staff and partners in psychosocial support and psychological first aid
• Provide technical guidance to CARE and partner staff to the case management and supervision, Case Workers, as well as direct psychosocial counselling to beneficiaries with complicated cases
• Conduct ToT, training, workshops on case management, protection and GBV PSS, PFA and other identified leaning needs and gaps in collaboration with the other Coordinators
• Collaborate with GBV Coordinator to organize regular coordination meetings, case conference and supervision with CARE and partner team to identify the challenges, opportunities and needs related to case management and psychosocial support 
• Develop/review/contextualize/update the case management and PSS tools, guidelines, SoPs, checklists and other supporting materials
• Coordinate and collaborate with other protection/GBV partners and conduct joint capacity building initiatives 
•  Ensure a safe environment within CARE’s workplaces, programs, and communities by actively overseeing and upholding safeguarding standards that prevent sexual harassment, exploitation, abuse, and child abuse (SHEA-CA).

Support Management of GBVIMS and PIMS and Monitoring, Evaluation, Accountability and Learning (MEAL):

• Support other Coordinators to manage the GBVIMS and PIMS, ensuring timely and quality reporting and all data protection mechanisms are in place both at the field level and digitally. 
• Provide 1:1 and group support to response team including Case Workers in close coordination with other Coordinators and implementing partners in accurately populating case management files 
• Attend all GBVIMS, PIMS and Case Management Task Force, MHPSS working group coordination meetings at national and sub-national level with other Coordinators and in close cooperation with the Protection Advisor 
• Review monitoring and evaluation systems for case management interventions in collaboration with the MEAL team 
• Contribute to development and analysis of protection and multi-sectoral need assessments done internally withing CARE and externally through Clusters. Ensure the assessment findings inform CARE’s and partner’s case management, IPA and psychosocial support interventions 
• Support the preparation of timely program and donor reports 
• Support MEAL team to gather lessons learned for the project(s) and program as a whole, and to put together case studies to inform future programming and strategic directions 
• Lead regular program monitoring and apply learning for continuous improvement of case management, psychosocial support and overall protection/GBV programming 
• Integrate case management including, PSS, and develop systems and monitoring and evaluation where required to strengthen accountability. 

Self-care and staff support sessions 

• Conduct “self-care” assessment with all Protection staff 
• Develop “self-care” monthly/quarter event calendar and roll out any initiatives with support from other Coordinators 

Coordination, Representation and Advocacy

• Develop, maintain and improve constructive coordination, including referral pathways, with various stakeholders and service providers at the national level, including the Government, UN and (I) NGOs, and support field teams to maintain coordination with the local level stakeholders
• Represent CARE and take a proactive role in the respective clusters and their working groups related to Protection and Particularly PSS
• Participate in CARE International’s global and regional coordination platforms 
• Support coordination efforts with other service providers to establish and strengthen referral pathways 
• Support CARE’s visibility within the relevant coordination forums and working groups

Additional Responsibilities: 

• The duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties assigned by the Protection Adviser within reasonableness of their level of skills and experience.

Key Internal Contacts

• Other Coordinators 
• Gender in Emergencies Team
• Women Voice and Leadership in Emergencies (WVLiE) team 
• Sexual Reproductive Health team 
• Area Programme Managers and Project staff in designated area
• MEAL team 
• Emergency Response Team

Key External Contacts

• Protection Cluster and GBV AoR and technical working groups 
• MHPSS Technical Working Group
• Local authorities 
• Protection/GBV actors 

Requirements

Essential criteria

• Bachelor's degree in social work, counselling, psychology or a social science related field OR equivalent experience. 
• Min of 3 years' relevant work experience in social work, GBV/Protection case management, psychology, PSS or related field.
• Experience in designing and facilitating training and capacity building focused on case management, Protection, GBV, PSS and/or PFA.
• Excellent understanding of protection/GBV issues in emergency situations and strong knowledge of humanitarian principles, guidelines and laws.
• Ability to identify case management, protection, GBV and PSS gaps in the given context to inform a holistic response.
• Fluency in both Ukrainian and Russian; with a strong level of written and spoken English.
• Strong communication and report writing skills.
• Excellent attention to detail, organizational skills and discretion with confidential information.
• Excellent interpersonal skills, with proven experience of successfully working in a team

Desirable criteria

• Experience of implementing projects through implementing partners.
• Experience in building relationships, fostering interagency coordination and representing an organization to external stakeholders.
• Excellent computer skills, including experience of Microsoft Office (Outlook, Excel, PowerPoint and Word).
• Demonstrated commitment to gender equality, empowerment of WROs/WLOs, and feminist principles.
• Experience of and commitment to working through systems of community participation and accountability. 
• Ability to work independently and proactively, manage a complex and diverse workload and to work to tight deadlines. 

The main responsibilities include:

Accountability within CARE:

A commitment to CARE values and CARE’s integrity framework is critical to working with CARE. Any candidate offered a job with CARE will be expected to adhere to the following key areas of accountability: 

• Comply with CARE’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area. 
• Report any concerns about inappropriate behaviour of a CARE staff or partner.

Safeguarding:

Children and vulnerable adults who come into contact with CARE as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that CARE shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.  

Gender equality:

CARE is committed to meeting the standards of the CARE International Gender Policy (2019). Through this policy, CARE seeks to promote the equal realization of dignity and human rights for girls, women, boys and men in all diversities, and the elimination of poverty and injustice. Specifically, this policy seeks to improve the explicit incorporation of gender in programmatic and organizational practices. 

How to apply: 

CARE values equal opportunities and diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.

Please send your CV (in pdf format max. 4 pages) and a cover letter in English to Відправити резюме , no later than 24.03.2026.  Please name your documents Surname_CV, Surname_Cover Letter.  Put “Job Title Name” as the subject title of your email: Відправити резюме

The candidates are interviewing on a rolling basis. The organisation reserve the right to fill the position prior to the closing date.

Please note that only shortlisted candidates will be contacted.   References will only be contacted after the interview. 

Please pay attention - this position is open only for national candidates.

People with disabilities are encouraged to apply. War veterans are encouraged to apply.