Contact American medical offices to gather information about the personnel responsible for ordering medical equipment and supplies

Crystal Car Shipping was a sister company of Sonic Auto from Costa Mesa, CA sharing one MC Number for both companies

- experience in assisting prospects, customers, carriers/drivers,

- deep knowledge in the car shipping industry ( pricing, providing quotes, booking transportation services)

- ability to educate prospects prior to signing contracts

- problem solving skills

- experience in Quality Assurance

- knowledge of jTracker, BATS, various CRM and IP Telephony systems (8*8. RingCentral, Communicator etc.)

Customer support activities, experience in providing broad informational support to the executives by drawing up reports, supervising the work of the accountable staff

• provided customer support activities for the native speakers in USA and Canada via VoIP, emails and ticket systems
  
• supervised customers' orders, tasks and inquiries, which included negotiating and problem solving
  
• worked with the major american vendors in logistics (Fedex, UPS, USPS, OnTrac)
  
• provided editing and writing activity in English